The Effects of Website Quality Perception on Users' Responses - A Multidisciplinary Approach
نویسندگان
چکیده
The quality of an organizational website can be a competitive advantage in an increasingly fierce online environment. This article identifies decisive factors of website quality and assesses their effects on user satisfaction. While past website-quality research focuses on the perspectives of web developers and designers, our study targets web users and integrates perspectives of information systems (IS), marketing and environmental psychology. Based on a conceptual framework, we develop and test a structural model of website quality perception with data collected from 1,485 users of an organizational website. Findings suggest that both functional and hedonic aspects impact users’ affective and cognitive responses towards a website. Specifically, functional aspects (i.e., content and technical quality) show significant effects on both users’ involvement and attitude towards the website. Hedonic aspects (i.e., design and usability) only affect users’ attitude towards the website, but show higher total effects on user satisfaction than functional aspects.
منابع مشابه
Investigating the Effect of Social Business Characteristics on Trust and Willingness to Partnership
Objective Social business is a sub-category of electronic business that seeks social, innovative and cooperative approaches within online markets and also uses social media to attract social partnership and cooperation of such network users to support online purchasing and services. Trust is considered as an effective factor leading to successful social business. Because of the growing populari...
متن کاملارزیابی کیفیت پر مشاهده‌ترین وب‌سایت‌های خبری در ایران مبتنی بر روش یادگیری ماشین
Success and effectiveness of websites is largely dependent on the quality of the website. The biggest share of the quality`s new concept is that the technical aspects of products and services combines with customers usage and understanding. Therefore, websites evaluation based on the maximum usage and perception of the customers is considered an important issue to announce to the related organi...
متن کاملارزیابی کیفیت صفحات وبسایت دانشگاه علوم پزشکی گناباد براساس مدل E-Qual
Introduction: Quality assessment of web pages from users’ perspective has a fundamental role in its designing and development especially in research centers. In this study, the degree of desirability and quality of web pages of Gonabad University of Medical Sciences from the users’ perspective has been evaluated. Methods: This survey study conducted using the new edition of web Q...
متن کاملAn Investigation on the User Behavior in Social Commerce Platforms: A Text Analytics Approach
Nowadays, the tourism industry accounts for approximately 10% of the global GDP, while it only contributes 3% of the economy in Iran. Since the pressure of US sanctions increases day after day on the Iranian economy, the necessity of paying attention to this industry as a source of foreign currency is felt more than ever. The purpose of this research is to analyze the reviews of users of social...
متن کاملطراحی و کاربست نرمافزار بازیوارسازیشده وبسایت کتابخانهای و بررسی تأثیر کاربرد آن بر مؤلفههای خودتعیینگری کاربران کتابخانه
Nowadays, libraries face the “engagement crisis” according to the development of information and communication technologies as well as the presence of electronic information providers in digital environments. Accordingly, one of the most new presence concepts in this field is “gamifying the library services”. Gamification has been defined as a process of enhancing services with motivational aff...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
عنوان ژورنال:
دوره شماره
صفحات -
تاریخ انتشار 2014